By using our website, including but not limited to placing an order, you are expressly consenting to the following Terms & Conditions.
Please note that our website is intended for individuals aged 18 and above.

DISCOUNT CODES

The following terms and conditions govern the use of discount codes and promotional offers provided by Punk & Poodle.

  • Unless explicitly stated otherwise, promotional codes and discount offers are single-use only and cannot be combined with any other offers or applied to sale items.
  • Unless specified otherwise, promotional offers do not apply to delivery charges.
  • Any refunds processed will reflect the discounted amount applied as part of the promotional offer.
  • Selected Punk & Poodle products may be excluded from promotional offers, and details will be provided on individual product pages.
  • Punk & Poodle reserves the right to refuse orders where, in our reasonable opinion, a promotion code or discount is deemed invalid or associated with fraudulent activity.
  • Punk & Poodle retains the right to modify these terms and conditions or withdraw promotional offers at any time without prior notice.
  • Only discount codes issued directly by Punk & Poodle are considered valid. Codes obtained from third-party discount code websites are not accepted.
  • These terms and conditions are governed by English law, and any disputes arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the English Courts.
  • By using discount codes or promotional offers, customers acknowledge and agree to comply with these terms and conditions.

Promoter – Punk And Poodle Ltd. Building 7, Dawes Farm, Bognor Road, Warnham, Horsham, RH12 3ZG. Company number 12990721.

GIFT VOUCHERS

Gift vouchers issued by Punk & Poodle are valid for a period of 12 months from the date of purchase. Vouchers cannot be redeemed after the expiry date has passed.

Punk & Poodle is not liable for any lost gift vouchers.Vouchers will not be replaced or refunded in such cases.

Gift vouchers are non-refundable, non-transferable and cannot be resold or exchanged for cash or other forms of payment.

We reserve the right to make changes to these terms without notice.

OUR MAILING LIST

Emails

By subscribing to our mailing list, you agree to receive promotional and informational emails from Punk & Poodle. These emails may include product updates, special offers, newsletters, and other relevant content. By submitting your email address, you consent to receive communications from us.

You have the option to unsubscribe from our mailing list at any time. You can unsubscribe by clicking the "unsubscribe" link provided in the footer of our emails or by contacting us directly. Once unsubscribed, you will no longer receive promotional or informational emails from us, except for essential communications related to your account or transactions.

We respect your privacy and are committed to protecting your personal information. Any personal data collected through our mailing list subscription process will be handled in accordance with our Privacy Policy.

Third-Party Disclosure: We do not sell, trade, or otherwise transfer your email address or personal information to third parties without your consent, except as required by law or as necessary for the operation of our business (e.g., email service providers).

GIFT MESSAGES

If you would like to include a gift message with your order, please ensure to select the 'Add Gift Options' box either on the product page or during checkout. A pop-up window will appear, allowing you to input your personalised message. Simply type your message in the designated area, and we'll include a handwritten note with your order.

Please note that while this message may not appear on your order confirmation, rest assured that we have received it in our administration.

DELIVERY

Free Delivery is offered on orders over £75 for UK Mainland Customers Only.

Regrettably, we are unable to offer international shipping at this time.

The delivery services offered are clearly displayed on our product pages. We work hard to deliver your order in the estimated timeframe provided on our product pages and checkout, however occasionally there may be delays due to circumstances outside our control. You can find out more about our Delivery on our Delivery Page.

Your delivery is complete when the items are delivered to the address you have given us. All our orders are provided with tracking details and the majority of completed deliveries will include a photo of your address or designated safe place.

Where a safe place is specified for delivery, the customer assumes responsibility should the parcel go missing.

In most instances, the courier will re-attempt to deliver your parcel up to two (in some cases three) attempts if no-one is at home. If an item cannot be delivered it is usually taken to a Local Delivery/Sorting Office. If you fail to collect your parcel before the exceeded time, this shall result in your order being returned to us. Postage will have to be re-paid if you wish for your order to be re-sent. If you no-longer want your order, a refund will be given excluding the original postage cost. 

For any additional queries concerning delivery, please contact hello@punkandpoodle.co.uk.

RETURNS & REFUNDS

You must notify us online, ny email or by phone within 14 days of your intent to return your order.  Returns must reach Punk & Poodle within 28 days from the date of delivery to be eligible for a refund. Credit notes will not be issued for returns received after 28 days from the delivery date. 

Please note:

  • Your refund amount will be less any original delivery paid.
  • Gift wrapping charges will not be refunded in the event this service has been fulfilled. 
  • Gift vouchers are non-returnable and non-refundable.
  • Our normal returns policy applies to Sale items bought online.
  • All seconds/ex-display sale items are sold ‘as described’ and cannot be returned. Items that are non-returnable are clearly stated on the individual product page.
  • We do not accept exchanges.
  • We do not accept refunds on used items, e.g. burnt candles etc.
  • We do not accept refunds for products that have been improperly fitted, and we cannot be held accountable for any issues resulting from improper installation.
  • We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
  • All orders will be refunded within 14 days of receipt of your return. Refunds may take up to 5 days to clear in your account.

Returning Faulty or Damaged Items:

Please email hello@punkandpoodle within 48hrs of receipt of delivery When contacting us, please include a photograph showing the item fault or any damages and if applicable, a photograph of the outer packaging of the box showing your address. We will then be able to discuss the options of a replacement or refund that are available for you.

Please note:

  • Please DO NOT return damaged or faulty goods without contacting us first. We are unable to refund any postage costs incurred if you return damaged items without contacting us.
  • If we have agreed an item to be deemed as faulty you will then have 7 days to return the parcel at our cost, after which time any item return will be at your expense.
  • If we have partially refunded you for a damaged item this voids your returns policy.
  • If your item occurs at fault after 30 days of you receiving the item due to a manufacturing failure, our policy is to replace the item. If a replacement is unavailable, we will provide you with a credit note to the value of the item paid. 
  • Items damaged as a result of accident, neglect, misuse, alterations, normal wear or tear or where there is improper use other than that of a home interior environment are not considered to be faulty and will not be refunded.

Refunds on Lost Orders:

If your parcel does not arrive by 10 working days after the due date and your order tracking is unable to confirm whereabouts, we determine the parcel as lost and our policy is to offer you a full refund.

Please note:

  • We do not offer refunds for lost parcels in the event that an order has been shipped to the wrong address provided to us on checkout. In this instance, refunds will only be processed until the original goods order have been returned back to us by the courier delivery provider. 
  • We are unable to investigate any lost parcels after 28 working days.

 Refunds on Return to Sender

If your order is returned to us before delivery is complete, our policy is to refund the price of your item(s) excluding the original delivery, applicable gift wrapping charges and deduct any return courier charges that incur to us as a result.

PUNK & POODLE REWARDS LOYALTY CLUB

Customers will be automatically entered into the Punk & Poodle Rewards Loyalty Club when they sign up or sign into their accounts.

These terms and conditions apply to Punk & Poodle Rewards:

  • Punk & Poodle Reward Members must be 18 years of age or over.
  • We are unable to retrospectively apply points to your account for orders placed before your account was created.
  • Members accumulate 5 points for each £1 they spend online at Punk & Poodle.
  • Points will be credited to your account 30 days after an online purchase. If you request a refund for any item(s) from your order, the corresponding points for those refunded item(s) will be deducted from your account.
  • When using a discount coupon, the value redeemed will not contribute to your points balance.
  • Loyalty vouchers apply to the product(s) you purchase, not delivery costs. For instance, your bag comprises a £25 product, a £5 voucher, and incurs a £4.95 delivery charge, the deduction will apply to the product value rather than the delivery fee.
  • A minimum spend applies when redeeming a coupon on our website. A minimum spend of £35 is required to redeem our £5 and £10 coupons. A minimum spend of £50 is required to redeem our £20 coupon.
  • Points cannot be exchanged for cash and are non-transferable.
  • We reserve the right to change or withdraw points and benefits in the Punk & Poodle Loyalty Club at any time.
  • We reserve the right to suspend or terminate any Rewards Account if there are reasonable grounds to suspect a breach of our terms and conditions or fraudulent activity.
  • Punk & Poodle reserves the right to modify or update the terms and conditions at any time without prior notice.
  • For inquiries or assistance regarding the Rewards Loyalty Club, please email hello@punkandpoodle.co.uk
PAYMENTS

Punk & Poodle accepts Visa, Mastercard, Paypal, American Express & Maestro. 

We also support the Verified by Visa and Mastercard Securecode schemes for those who have registered these details with their card provider, this is for added security and protection against fraud.

PAYPAL, GOOGLE PAY & APPLE PAY

We also offer an Express Checkout option using PayPal, Google Pay and Apple Pay. If paying by Paypal, you will be taken to a secure PayPal checkout using your registered account details.

All online transactions are carried out over a secure internet connection and are encrypted whilst being processed, we do not store your card details. For more details please visit our Privacy Policy.

KLARNA

We’re excited to announce we have partnered with Klarna to bring you the following ways to pay at checkout:

  • Pay Later in 30 Days
  • Pay Later in 3 Interest-Free Instalments

Further information and Klarna’s User Terms can be found here. General information about Klarna can be found here.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's Privacy Policy.

IMAGE USAGE POLICY

Image Ownership:

All images displayed on punkandpoodle.co.uk are the exclusive property of Punk And Poodle Ltd trading as Punk & Poodle These images are protected by copyright laws and international treaties. Unauthorized use, reproduction, or distribution of these images is strictly prohibited.

Permitted Uses:

  1. Shopping Experience: Customers are allowed to view and use images for personal shopping purposes on our website.
  2. Social Media Sharing: You are welcome to share our images on social media platforms provided that you:

Prohibited Uses:

  1. Commercial Use: Any commercial use, distribution, or reproduction of our images for purposes other than personal shopping is strictly prohibited.
  2. Image Modification: You are not permitted to modify, alter, or edit our images in any way without explicit written consent from Punk And Poodle Ltd. 
  3. Third-Party Use: Unauthorized use of our images by third parties, including competitors, is strictly prohibited.

Enforcement:

Punk And Poodle Ltd. reserves the right to take legal action against individuals or entities found in violation of this Image Usage Policy. This includes seeking damages, injunctive relief, and any other remedies available by law.

Reporting Violations:

If you become aware of any violation of this Image Usage Policy, please contact us immediately at hello@punkandpoodle.co.uk with detailed information about the infringement.

Updates to Policy:

This Image Usage Policy may be updated from time to time. The latest version will be posted on our website with the effective date.

By using our website, you acknowledge that you have read, understood, and agreed to the terms of this Image Usage Policy.