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Easy Returns. We want you to love your purchase! If you change your mind, you have 28 days from the date of delivery to return your item for a refund. Just make sure your return reaches us within this timeframe to qualify.

To get started with your return or cancellation, simply fill out our easy returns form below. If you’re exercising your right to cancel under the 14-day cooling-off period, be sure to complete the form within 14 days of receiving your order. For returns made after this period (but within 28 days), please note that the original delivery charges won’t be refunded.

We kindly ask that you return your item in its original condition, and we’ll process your refund!

If your item has arrived damaged, faulty, or with any discrepancies, don’t worry! Just get in touch with us at hello@punkandpoodle.co.uk and we’ll be happy to assist you.

Customer Information

Return Request

By selecting one of these boxes, I confirm that I am submitting this request within:

• Within 14 calendar days to exercise my cooling-off period (this entitles me to a refund of the original delivery charges).
• After 14 calendar days (I understand that the original delivery charges will not be refunded).

Note:
The 14-day cooling-off period starts the day after you receive your order. This includes weekends and bank holidays. However, if the 14th day falls on a bank holiday or weekend, the period will automatically extend to the next working day.

Please note that you are responsible for the cost of returning their unwanted item(s), To qualify for a refund, items must be returned in their original condition with sufficient, undamaged packaging and any tags still attached. Any damage or wear to packaging beyond what is necessary to inspect the item, as outlined in our Terms & Conditions, may result in a deduction from your refund.

Furthermore, please be aware that any loyalty points earned on items that you return will be deducted from your loyalty account. Please see our Terms and Conditions for further information.

Acknowledgement

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