Delivery

Regrettably, we are unable to offer international shipping at this time.

Please allow 24-48 hours for us to handle and dispatch your order. During busy seasons, please allow 72 hours for us to dispatch your item. 

Any estimated delivery dates shown on our product pages and order confirmation email will have already taken into consideration our handling & processing time.

We work hard to deliver your order in the estimated timeframe provided on our product pages and checkout, however occasionally there may be delays due to circumstances outside our control.

The majority of our parcels are dispatched by Royal Mail with delivery Monday - Saturday (excludes bank holidays). These parcels are tracked to delivery point with SMS/Email notifications and delivery options before delivery is attempted. You will have the option to change the date of your delivery, or use the Safeplace and Delivery to a preferred neighbour option.

In instances of larger parcels, we use Parcelforce Courier who delivery Monday - Friday only. A SMS/Email Notification will be provided when a delivery attempt is made. 

For items dispatched with Royal Mail, you will receive confirmation by email / text of a four hour delivery window (in some cases this may be a one hour window) on the day of your delivery.

Your delivery is complete when the items are delivered to the address you have given us. All our orders are provided with tracking details and completed deliveries will include a photo of your address or designated safe place.

If you are not going to be in, you will have a range of delivery options such as changing your delivery date, collecting from your nearest Post Office or Pickup Shop, delivering to a neighbour or arranging to have your order delivered to a safe place at your address.

Where a safe place is specified for delivery, the customer assumes responsibility should the parcel go missing.

For items dispatched with Parcelforce, A SMS/email notification will be provided when a delivery attempt is made. If you are not in, the driver will post a calling card with further details. 

Deliveries by Royal Mail

If your order is being delivered by Royal mail they will pop a card through your door to advise you on the next steps and rearrange the delivery.

You can also access alternative delivery options by clicking the 'View Your Tracking Details' link in your shipping confirmation email. This will direct you to the Royal Mail website, where you can explore various delivery options such as:

• changing your delivery date
• collecting from your nearest Post Office or Pickup Shop,
• delivering to a neighbour
• or arranging to have your order delivered to a safe place at your address.

Deliveries by DPD

DPD will attempt delivery for 3 consecutive days, after which your order will be returned to us.

You can also access alternative delivery options by clicking the 'View Your Tracking Details' link in your shipping confirmation email. This will direct you to the DPD website, where you can explore various delivery options such as:

• changing your delivery date
• collecting from your nearest DPD Pickup Point,
• delivering to a neighbour
• or arranging to have your order delivered to a safe place at your address.

Failure to collect your items after the maximum attempt deliveries will result in your order being 'Returned to sender'. Please refer to our Returns and Refund FAQ's regarding orders that are returned to sender.

In the first instance, please check the tracking details provided with your order to ascertain the status of you item. Please also check your order confirmation to ensure that the correct delivery address details have been provided to us. 

For most UK orders, we use Royal Mail as our chosen delivery service. Royal Mail does not consider a parcel to be lost until 10 working days past the date it was due to be delivered so we do recommend waiting for this length of time in case an attempt to deliver is still made.

For more information regarding refunds in the event of lost parcels, please see our Refund Policy.

In the instance when a signature service is requested by the customer, delivery is complete when your parcel is signed for at the address given. Claims received for items undelivered that have been signed for will not be accepted and no refund or replacement will be provided.

In most instances, the courier will re-attempt to deliver your parcel if no-one is at home. If an item cannot be delivered it is usually taken to a Local Delivery/Sorting Office. If you fail to collect your parcel before the exceeded time, this shall result in your order being returned to us. Postage will have to be re-paid if you wish for your order to be re-sent. If you no-longer want your order, a refund will be given excluding the original postage cost. 

If something doesn't look quite right or the tracking details show that the item has been in transit without movement for more than 7 working days, please contact us or email on hello@punkandpoodle.co.uk so we can advise you on the next steps.